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How KONE leverages DITA XML in omnichannel delivery-best practices for content creation and delivery

  • Presentation
  • Intelligent Content Creation and Delivery
  • 21. September
  • 09:55 - 10:40 AM (CET)
  • Scandium
  • finished
  • No presentation slides uploaded
  • Hanna Heinonen

    Hanna Heinonen

    • KONE Corporation
  • Kristian Forsman

    Kristian Forsman

    • KONE Corporation

Content

KONE creates technical information in DITA XML format and delivers the content to multiple delivery channels. The company’s focus areas in technical communication are effective content creation and translation processes and the creation of task-based documentation that can be leveraged in dynamic delivery to applications to meet the needs of the end users.

Takeaways

We will give insight into how the KONE team works to create the content, what outputs and delivery channels are used, and how the smart delivery of technical information supports the megatrend of digitalization in our society.

Prior knowledge

Basics of technical writing, information design and DITA XML

Speakers

Hanna Heinonen

Hanna Heinonen

  • KONE Corporation
Biography

Hanna Heinonen is the Digital Content Lead at KONE Corporation and a doctoral researcher at Tampere University. She is especially interested in information architeture, task-based documentation and the role and potential of XR technologies for technical communication. Contact her at hanna.heinonen@kone.com.

Kristian Forsman

Kristian Forsman

  • KONE Corporation
Biography

Kristian Forsman is Solution Design Owner, Content Solutions, at Kone Oyj. He has worked over 20 years in large enterprises within the CCMS solution design domain. Kristian has a Master's degree in Mathematics & Computer Science.

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